Privacy Policy

HerbPromo respects the privacy of visitors, customers and users of our website. We aim to collect only the information reasonably needed to operate our online store, process orders, communicate with customers and improve our services.

We do not intend to collect personal information simply because it is available. Where appropriate, we explain what information is requested and why it is needed.

Depending on how you use HerbPromo, we may collect information such as your name, email address, telephone number, delivery address, billing information, country, order details and communications you send to us.

We may also automatically receive certain technical information when you use our website, such as browser type, device information, approximate location derived from technical data, pages visited, referring website, and information about how you interact with our website.

HerbPromo may use personal information to provide and operate our website and online store, process purchases, communicate with customers, respond to enquiries and provide customer support.

• ✓ Process and manage orders.
• ✓ Arrange delivery and order-related communication.
• ✓ Respond to questions and support requests.
• ✓ Improve website functionality and user experience.
• ✓ Detect, investigate and help prevent fraud or misuse.
• ✓ Send marketing communications where permitted and appropriate.

If you create an account with HerbPromo, information associated with that account may include your name, contact details, login credentials, saved addresses, order history and other information you choose to provide.

You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.

When you place an order, we collect information necessary to complete the transaction and provide the requested service. This may include your contact details, delivery information, order contents and transaction-related details.

Payment information may be processed by third-party payment providers. Where payment processing is handled by an external provider, that provider may process your information according to its own privacy policy and terms.

HerbPromo may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve the overall shopping experience.

Depending on your browser and applicable settings, you may be able to manage or restrict cookies. Disabling certain cookies may affect some website functionality.

If you choose to subscribe to HerbPromo communications, we may use your email address to send newsletters, product updates, wellness information, promotions or other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe mechanism included in the relevant message or by contacting us.

HerbPromo may share information with trusted service providers when reasonably necessary to operate the website or provide services to you.

• 01 Payment and transaction service providers.
• 02 Delivery and logistics providers.
• 03 Website hosting and technology providers.
• 04 Customer support and communication providers.
• 05 Analytics or security providers where appropriate.

We may also disclose information where required by law, to protect our legal rights, investigate suspected fraud, protect users or respond to lawful requests from competent authorities.

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations and enforcing agreements.

The appropriate retention period may depend on the type of information and the reason it was collected. When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on where you live and the laws that apply to your information, you may have rights relating to your personal information.

To make a privacy-related request, please contact HerbPromo using the contact details provided at the end of this Privacy Policy. We may need to verify your identity before responding to certain requests.

HerbPromo's website and online shopping services are intended for adults and should not be used by children who are not permitted to use such services under the applicable laws in their location.

We do not knowingly seek to collect personal information from children where such collection is prohibited. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate steps.

HerbPromo may serve customers in multiple countries, including South Africa, Nigeria, Kenya, Ghana and Uganda. Privacy and data-protection requirements can differ depending on your location.

Information may be processed by HerbPromo, its service providers or technology partners in countries other than the country where you live. Where applicable, we aim to take reasonable steps to handle personal information in accordance with applicable requirements.

This section does not limit any privacy rights that may be available to you under the laws applicable to your personal information.

Our website may contain links to third-party websites, payment services, delivery services, social-media platforms or other external services.

These third parties may collect or process information according to their own privacy policies. HerbPromo does not control the privacy practices of websites or services that we do not operate.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.