Frequently Asked Questions

HerbPromo offers a range of herbal, nutritional and wellness products organised around different everyday wellness goals and lifestyle needs. Product availability can vary by country and stock.

Please check the individual product page and product packaging for the most current ingredient information. If you need clarification about a specific ingredient, contact our support team before placing your order.

Products that are unavailable may not be available for purchase until stock is replenished. You can contact HerbPromo support to ask about current availability.

Review the product description, ingredients, directions, warnings, packaging information and other details shown on the relevant product page. If something is unclear, contact us before purchasing.

No. Individual experiences can vary, and wellness products should not be presented as guaranteed cures or treatments for medical conditions. Always follow the product label and seek qualified medical advice when appropriate.

Select the product you want, choose the available option or quantity, add it to your cart and proceed to checkout. Enter the requested delivery details and complete the available payment process.

Payment options depend on the country, checkout system and payment providers available for your order. The payment methods available to you will be displayed during checkout.

After a successful order, you should receive the available order confirmation through the contact information supplied during checkout. If you do not receive confirmation, contact HerbPromo support with your order details.

If you need to change or cancel an order, contact us as soon as possible. Requests may depend on whether the order has already been processed or dispatched. Please refer to our Refund & Returns Policy for the applicable conditions.

Your order number is normally shown in your order confirmation and other order-related communications. Keep this number available when contacting customer support about an order.

Delivery times can vary according to your country, destination, courier service, product availability and other logistical factors. Please check the shipping information shown during checkout for the latest estimate.

If tracking is available for your shipment, the tracking information will normally be provided after dispatch. Use the tracking details supplied by HerbPromo or the relevant delivery provider.

Delivery availability depends on the country, product, courier service and applicable import or delivery restrictions. Available destinations are shown during the ordering process where supported.

Shipping charges can vary according to destination, order size, delivery method and other factors. Any applicable shipping charge should be displayed during checkout before you complete your purchase.

First check the latest tracking information if available. If the expected delivery period has passed or the tracking information appears unusual, contact HerbPromo support with your order number.

Returns and refunds are handled according to our current Refund & Returns Policy. Eligibility can depend on the product, condition of the item, reason for the request and applicable requirements.

Contact our support team as soon as possible and provide your order details together with clear photographs of the product and packaging where relevant. We will review the issue according to our Refund & Returns Policy.

Refund timing can depend on the return review, payment provider and original payment method. Once a refund is approved and initiated, the time for funds to appear can vary by provider.

Replacement or exchange options may be available in eligible situations, such as certain damaged or incorrect deliveries. Please contact support and refer to the current Refund & Returns Policy.

Always follow the directions, dosage information and warnings provided on the product label or packaging. Product-specific instructions may differ, so check the relevant product page and packaging before use.

If you take medication, are pregnant or breastfeeding, have a medical condition, or have other health concerns, speak with an appropriately qualified healthcare professional before using a supplement or wellness product.

Suitability depends on the individual product. Do not give a wellness or supplement product to a child unless the product label specifically permits it and an appropriately qualified healthcare professional confirms it is suitable.

Follow the storage instructions printed on the individual product packaging. Unless the label states otherwise, keep products appropriately sealed and away from conditions that could affect their quality.

HerbPromo provides wellness products and information. Website content is not intended to replace professional medical advice, diagnosis or treatment. If you have a health concern, consult a qualified healthcare professional.

Personal information is handled according to our Privacy Policy. We recommend reviewing the Privacy Policy for information about the types of information collected, purposes of processing, third-party services and your available rights.

HerbPromo may use cookies and similar technologies for website functionality, preferences, analytics or other purposes depending on the technologies currently installed. See our Cookies Policy for more information.

Where marketing communications are available, you can generally use the unsubscribe option included in the relevant communication or contact HerbPromo support for assistance.